Returns, Exchanges, and Damaged Goods
Due to the handmade nature of our items we do not accept returns or exchanges for change of mind.
Unfortunately, sometimes mistakes do happen, and we are always looking to make things right for you!
If your item is damaged or faulty, or your order contains an incorrect item please follow these steps:
Take a photo of the item(s) clearly showing the issues you are having
Send the photos to firstname.lastname@example.org along with your order number and a brief description of the issue.
Once we have looked over it, we will contact you to arrange a replacement or refund. You will not be responsible for any shipping cost to send our replacement items.
Modifying Order Details/Combining Orders
We are unable to modify or combine orders.
Goods will be delivered to the address specified on PayPal. We are not responsible for incorrect shipping addresses, so please make sure we have the right address for you. If you notice an error after you have placed your order, please contact us immediately by email. If your shipping label has already been created and paid for, you will be required to cover the costs to create a new label, and if your order has already been shipped you will need to wait for the order to be returned to us and you will be responsible for the additional shipping charge.
Shipping and Customs
If you are experiencing delays in your tracking please contact your local postal service used for the order. In our case it is USPS. Check your tracking number with them.
We are not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country. Any charges must be paid by the recipient of the order so please make yourself familiar with your local import laws and regulations.
Please note that orders are not considered missing until 30 business days for domestic (Puerto Rico, Canada and United States) orders and 45 business days for any other international orders. Although it can take up to 45 business days for international mail, if you have not seen movement in your tracking for 30 business days please contact us immediately so we can look into what may be causing it. Always trying to help :D.
Reselling and Artwork Licenses
All of our designs are original and unique artwork created by Mr and Mrs Mint Planner Boutique. All items and designs are for personal use only and are not to be copied, imitated, resold, or redistributed without our written permission.
We do not give permission to resell our items in a manner that may reflect negatively on our brand. This includes repackaging and reselling our products or anything that would imply that you are a licensed reseller of our products.